Tanzanian brands have been urged to
embrace and adopt digital advertising to reach their target consumers if a sustained
growth of commerce is to be achieved.
On average, the Tanzanian user looks
at their smartphone more than 200
times in a day which consists of time spent checking social media feeds to messaging
on WhatsApp and e-mails. Data from Internet World Stats shows that Tanzania
recorded 7,590,794 million internet
users as of December 2014 translating to 15.3% Tanzanians being
consistently online.
With more Tanzanians using
smartphones coupled with the ever reducing data prices and increased speeds,
the internet is one medium that no brand should ignore.
Squad Digital Managing Director Mr.
Manish Sardana says that the Generation Y
group, 18 – 34 year olds who make approximately 20% of Tanzania’s total
population are inseparable from their smart-phones hence brands should develop
communication that is mobile friendly. This generation also thrives in current
affairs hence a brand that helps them keep up-to-date will have an upper hand.
He added: “Brands have to work harder
because this is more complicated than just having a Facebook page or Twitter
handle. At Squad we leverage three
pillars of “Storytelling”, “Co-Creation of content between the brand and
consumers” and “Social Currency – a reward for consumers to participate in the
story telling process”.
More than ever, Tanzanian brands have
realized this fact and are embracing this channel as they continue to see its
value in reaching and engaging with their audiences. Jamii Forums, Tigo
Tanzania and Airtel Tanzania have done this with much success and have all been
voted among the top 10 brands in Tanzania in the use of social media by Social
Bakers, the leading worldwide authority on social media analytics.
KCB Bank was in February 2015 awarded
at the Social Media Africa Awards (SMAA) in Nigeria for the best use of social
media by a financial institution in Africa which is a testament that social
media is today is the most efficient platform for customer service saving
customers valuable time and helping brands save substantial costs on managing
customer service.
Digital experts point out that millennials
trust recommendations from their peer network more than traditional push
marketing strategies which they believe to be a spin. In addition, they review blogs before making a purchase and
extremely value authenticity as more important than content. Digital marketing professionals must therefore
create exciting brand content that is inherently shareable by the social media
community.
“The world has moved from the era of
Unique Selling Proposition to Unique Selling Conversation. Given absolute
product similarity, brands that drive exciting conversations end up growing
their business better,” concluded Mr. Sardana
A study done by London School of
Economics (LSE) says that brands with the most conversations grow 4 times
faster than the category average. These conversations will have to increase
tenfold with Tanzanians spend twice as much time online as they spend on
television according to IPSOS.
In May, Facebook launched a new
feature called Instant Articles
that will host nine major news outlets allowing content from these outlets to
load faster on desktop and mobile Facebook platforms. Now more than ever, the
world’s largest social network is poised to become the world’s largest news
service as well.
The fact that some of the biggest
names in news globally are getting on board with Instant Articles is about
going where the readers are and engaging them the way they want. Shouldn’t brands
do any better?
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